Easy administration of recurring payments and donations
Avoid losing oversight of your donations and recurring payments. With OnlineFundraising, everything is brought together in one place. You can easily view, update and upgrade payments and agreements — and, just as importantly, send notifications and confirmations about these changes.
Get a clear overview of your payments and agreements
OnlineFundraising keeps your agreements and payments organised in one place, allowing you to:
Search all your transactions
Easily and quickly find your transactions
View your payments and agreements
Across payment methods – and across single and fixed charges
Track the status of payments
From requested payments to completed payments
Make it easy for your accounting department
Using different types of accounting codes
Easy auditing of payments and editing of agreements
As an administrator you have the option to:
- Edit the frequency and amount of fixed agreements
- Refund payments and cancel an agreement
- Pause an agreement, or schedule an agreement to expire
- Help donor change payment method
- Ensure automatic follow-up on expired payment cards
- Enable your telemarketing agency to carry out selected actions
Are you upgrading existing agreements? Learn more about building a strong working relationship with your telemarketing agency here.
Reduce churn
With OnlineFundraising, we aim to provide you with a powerful tool to reduce churn across your recurring payments and memberships. We do this through:
Prevention
Timing is crucial. When a donor’s card is about to expire, you want to respond immediately and give the donor the option to update their payment method themselves. With automated follow-ups, you can reach a large share of donors before they churn.
Stop them before it’s too late
A large proportion of Danish donors have their recurring payments set up via MobilePay. With OnlineFundraising, you can remove the Stop agreement button in the app and instead guide donors to a dedicated page on your own website. Here, you can remind them of your cause and offer alternative options.
Offer alternatives
It is far more cost-effective to retain existing donors than to recruit new ones. That’s why it makes sense to offer alternatives such as reducing the amount, pausing the agreement, or adjusting the frequency when a donor wishes to cancel. With OnlineFundraising, donor services can easily adapt existing agreements — either directly in our solution, via your CRM, or on a dedicated donor-facing page.
Get a no-obligation introduction
Are you curious about whether OnlineFundraising can support your digital campaigns? Get a no-obligation introduction, and let’s explore the possibilities for your organisation together.